Who We Are
The address of our website is: https://creantis.com.
Comments
When visitors leave comments on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymous string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture becomes visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (GPS EXIF). Visitors to the website can download and extract any location data from the images on the site.
Cookies
If you leave a comment on our site, you can choose to save your name, email address, and website in cookies. This is for your convenience so that you don’t have to fill in your details again when leaving another comment. These cookies will last for one year.
If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
When you log in, we will also set several cookies to save your login information and your display preferences. Login cookies last for two days, and display preference cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the ID of the article you just edited. It expires after 1 day.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged into that website.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve follow-up comments automatically instead of keeping them in a moderation queue.
For users who register on our site (if any), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time (except for changing their username). Website administrators can also view and edit this information.
What Rights You Have Over Your Data
If you have an account or have left comments on this site, you can request to receive an export file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we have about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service.
Privacy Policy for the Use of WhatsApp
At Creantis, we are committed to protecting the privacy and ensuring the security of our users’ data. Below, we outline our privacy policies and terms of use related to our CRM integration services and Meta platforms, including WhatsApp Business, and other platforms managed through our Vtiger-based CRM.
1. Collection and Use of Personal Data
1.1 Data Collected
- Full name, email address, phone number, and other contact details.
- Business information, such as company name, RUC, and related addresses.
- Transactional data generated through our integrations with third-party platforms.
1.2 Purpose of Data Processing The collected data is used exclusively to:
- Provide integration and customization services for the Vtiger CRM.
- Manage interactions and communications through platforms like WhatsApp Business.
- Improve our products and services through data analysis.
1.3 Legality of Data Processing The processing of your data is based on:
- Your explicit consent.
- The need to fulfill contractual obligations.
- Legitimate interests related to the improvement of the services offered.
2. Data Protection
2.1 Security Measures Creantis implements advanced technical and organizational measures to protect your data against unauthorized access, loss, or manipulation, including:
- Data encryption.
- Use of secure servers located in certified data centers.
- Periodic security audits of our platforms.
2.2 Storage and Retention Your data will be stored for the duration necessary to fulfill the described purposes unless there are legal obligations that require a longer retention period.
3. Third-Party Integrations
3.1 Meta Services (WhatsApp Business) As part of our integrations, we collect and process data transmitted via WhatsApp Business, including:
- Messages, attachments, and metadata.
- Contact information synchronized with your WhatsApp account.
These interactions are managed according to Meta’s privacy policies, available at: https://www.whatsapp.com/legal/privacy-policy.
3.2 Vtiger CRM Vtiger CRM is used as a platform to manage, store, and analyze data. All integrations with Vtiger comply with international data protection standards.
4. User Rights
You have the right to:
- Access your personal data.
- Request the correction of inaccurate or incomplete data.
- Request the deletion of your data when appropriate.
- Limit the processing of your data in certain circumstances.
- Request the portability of your data to another entity.
To exercise these rights, you can contact us at informes@creantis.com.
5. Terms of Use
5.1 Permitted Use The services provided by Creantis must be used solely for lawful purposes and in compliance with applicable laws in Peru and the policies of the involved platforms (Meta, Vtiger, among others).
5.2 Restrictions It is prohibited to:
- Use our platforms to send spam, fraudulent messages, or content that violates third-party rights.
- Access or attempt to access unauthorized systems.
5.3 Suspension of Service Creantis reserves the right to suspend or terminate access to its services in case of misuse or violation of these terms.
6. Modifications to These Policies
We reserve the right to update these policies to reflect changes in our services or applicable legislation. We will notify our users about such modifications via email or notices on our platform.
7. Contact
If you have any questions or concerns regarding this privacy policy, you can contact us through the following link: https://creantis.com/contacto/
